Together, safety and operational reliability are our number one strategic priority, and we are committed to ensuring that we are leaders in these areas.
Following our oil spill in 2010 in Marshall, Michigan, we recognized our need to improve our risk and safety culture and practices. As a priority, we identified six key operational risk areas—Integrity Management; Damage Avoidance and Detection; Leak Detection Capability and Control Systems; Emergency Preparedness; Occupational Safety; and Process Safety—and undertook significant action across our businesses to reduce risks and achieve industry leadership in all six areas.
Over the last five years, through our actions, our safety and operational reliability performance is now at or near industry leading. In 2013, we completed an external verification that confirmed that we had made significant progress in identifying and mitigating our company’s significant and material risks. The external verification also provided an opportunity for us to compare our risk management practices to others in our industry and to world leaders.
The verification's findings have enhanced, and will continue to enhance, the transformation of our risk and safety culture as we strive to achieve industry-leading performance in safety and operational reliability. We recognize that our pursuit of industry best performance is underpinned by behavioral change across our company, and know that change will occur over the long term. We also know that the change will require systems to sustain it, and a continuous leadership presence to drive it forward. We are addressing these considerations and, in 2016, will have another external verification conducted to track our progress and identify opportunities for continued improvement.
Our new five-year strategic plan, which we launched in October 2015, continues to emphasize the importance of safety, operational reliability and the advancement of our risk and safety culture will help guide us toward our vision of energy leadership. It focuses on three key areas:
- Mitigation of incidents due to human factors: Acknowledging that a chain is as strong as its weakest link, Enbridge has implemented mandatory enterprise-wide training and investigation protocols to increase awareness of human factors.
- Enterprise Risk Framework: A key focus of the plan will be to embed a common framework within our operations and those of our joint venture partners that will prioritize and integrate rigorous and consistent risk management practices into our business activities.
- Improve Process Safety Management (PSM): Varying degrees of maturity exist in PSM throughout Enbridge and our focus is to build upon these and ensure that leading process safety management capabilities are embedded throughout the organization.
For more information, please see the Strategy & Priorities and Risk Management sections of this report.
The Enbridge Safety Management System Framework
[V HRS 3.2]
Our Safety Management System Framework provides all of our business segments with common guidance and structure to ensure that our efforts to deliver industry-leading safety and reliability performance are thoroughly and expertly planned, executed, monitored and continuously improved upon using a shared approach.
While each of our business segments has unique operations, our Safety Management System Framework establishes the minimum standards and components to which each business segment must adhere. It comprises the following nine elements, which are based on best practices in safety management, and existing and emerging regulatory requirements:
- Element 1: Leadership Commitment and Accountability,
- Element 2: Management Review, Safety Assurance, Stakeholder Engagement and Continuous Improvement,
- Element 3: Risk Management,
- Element 4: Operational Control,
- Element 5: Management of Change,
- Element 6: Incident Management and Investigation,
- Element 7: Emergency Response and Preparedness,
- Element 8: Competency, Awareness and Training, and
- Element 9: Documentation and Recordkeeping.
Our Safety Management System Framework employs the Plan-Do-Check-Act cycle, which is a methodical approach to managing complex systems that encourages the creation of effective plans and a built-in program of continuous improvement.
The first element of our Safety Management System Framework is strong formal leadership.
Leaders are responsible for developing and supporting improved safety performance and a positive risk and safety culture at Enbridge. This responsibility includes establishing, resourcing and executing on a strong safety policy to meet ambitious and meaningful safety and reliability objectives. Leaders must also continually assess the implementation and maturity of each of the elements in the Safety Management System. As well, leaders must demonstrate their focus and support for safety and reliability through effective and active performance management of their teams, including incentives for strong safety and reliability performance that improves over time.
While leaders have specific and defined accountabilities related to safety and reliability, all members of the Enbridge team, including contractors, must demonstrate and exercise safety leadership.
Management will lead and demonstrate their commitment to the development, implementation, evaluation and continuous improvement of the safety management system by:
- establishing and maintaining policy, goals and objectives consistent with Enbridge’s overall strategy,
- promoting a positive risk and safety culture, based on mutual trust, interdependence and being a learning organization,
- ensuring clear accountability for implementation of Safety Management System elements, with a clear line of sight from objectives to day-to-day activities,
- ensuring that risk management processes reveal and mitigate risk, making compliance and risk reduction a standard part of doing business,
- ensuring that dependent and interrelated functions within the organization are collaborating, sharing information and working to achieve the policies and objectives,
- establishing a performance management policy, including recognition and discipline, that promotes strong safety performance,
- promoting safety engagement and leadership at all levels of the organization, and
- leading the allocation of resources to support strong safety performance.
Employees, supported by management, will:
- follow the procedures set forth by the organization,
- identify and promote improvements to processes and procedures,
- identify and communicate risks,
- treat the safety of the public, fellow employees and the environment as the primary consideration when, addressing an abnormal condition or changes to policy, process or procedure, and
- stop work they consider unsafe and never leave a question about safety unresolved.
Enbridge’s Health & Safety Principles
Our Health & Safety Principles complement our core values of Integrity, Safety and Respect by guiding our actions, policies, procedures and culture.
The principles are fundamental beliefs and expectations as we drive toward 100 percent safety. They help create a culture in which safety is everyone’s responsibility, leadership is accountable for safety performance, continuous improvement is required, hazards are controlled and our commitment to caring extends beyond the workday. They are:
- all injuries, incidents, and occupational illnesses can be prevented,
- all operating exposures can be controlled,
- management is accountable for safety performance,
- all employees/contractors are responsible for safety,
- assessment and improvement are a must, and
- we promote off-the-job health and safety for our employees 24/7.
Enbridge’s Lifesaving Rules
The Health & Safety Principles complement our six Lifesaving Rules, which are:
- Hazard Management: Always ensure an analysis of potential hazards has been completed and proper authorization received prior to starting the work.
- Driving Safety: Only drive a vehicle or operate equipment when not under the effect of alcohol or any substances that cause impairment.
- Confined Space Entry: Always follow procedures for confined space entry.
- Ground Disturbance: Always follow procedures for locating, positively identifying and excavating buried facilities.
- Isolation of Energized Systems: Always follow procedures for Lockout / Tag-out.
- Reporting of Safety-Related Incidents: Always report significant safety-related incidents.
Where the Health & Safety Principles outline how we think about health and safety at Enbridge, and define our philosophy and approach, the Lifesaving Rules define specific actions and behaviors that all Enbridge employees and contractors are obliged to follow. The rules are concrete and absolute, and are backed up by detailed policies and procedures.