This report focuses on the CSR- and sustainability-related topics that would substantively influence stakeholders’ assessments and decisions regarding Enbridge.

To determine which topics we should report on, in 2014, we conducted an assessment of the CSR and sustainability-related topics that matter most to our stakeholders and to our employees. Here is how the assessment took place:

In early 2014, the external consultant we had hired assembled a list of possible topics based on a review of:

In the latter half of 2014, our consultant then interviewed external stakeholders representing the following areas:

  • Canadian industry associations (two individuals),
  • customers/shippers (two individuals),
  • socially responsible investor (one individual),
  • traditional investor (one individual),
  • U.S. landowner (one individual),
  • Canadian landowner (one individual),
  • U.S. right-of-way community members (two individuals),
  • Canadian right-of-way community members (two individuals),
  • environmental non-governmental organization representative (one individual),
  • regulator (one individual), and
  • Aboriginal and Native American community representatives (two individuals).

Our consultant asked participating stakeholders to speak about the topics that were most important to them, and to comment on any aspect of our CSR and sustainability performance.

In October 2014, our consultant continued the assessment by engaging with employee subject matter experts representing all of our business segments and the following specialty areas:

  • Aboriginal and Native American Engagement,
  • Community Investment,
  • Community and Landowner Engagement,
  • Compliance,
  • Economic Benefits and Finance,
  • Energy, Climate Change and the Environment,
  • Governance,
  • Health & Safety,
  • Human Resources,
  • R&D and Innovation,
  • Product Responsibility,
  • Supply Chain Management, and
  • Maintaining the Fitness of Enbridge’s Systems & Leak Detection (Systems Integrity).

Our consultant also interviewed one member of Enbridge’s Board of Directors to supplement the other interviews.

Following the interviews and engagement activities, our consultant processed the information collected during the interactions and created the following ranking:

SCALE

CSR & SUSTAINABILITY-RELATED TOPICS OF HIGH IMPORTANCE TO STAKEHOLDERS IN 2014

High relevance to Enbridge and our Stakeholders

Maintaining the Fitness of Enbridge’s Systems and Leak Detection

Energy & Climate Change

Aboriginal & Native American Rights & Engagement

Human Health & Safety

Emergency Preparedness & Response

Stakeholder Engagement

Medium relevance to Enbridge and our Stakeholders

Environment & Land Management

Economic Impact & Benefits

Customer Relations (Service Reliability)

Community Investment

Business Conduct & Ethics (including compliance with permitting and licensing)

Employee Relations (Talent Attraction, Retention, Development & Engagement)

Lower relevance to Enbridge and our Stakeholders

Sustainable Supply Chain & Procurement

It is important to note that, while our internal and external stakeholders ranked some topics higher in terms of relevance than others, collectively, they said that all of the topics identified in our 2014 Assessment are important. Consequently, we have addressed all of them in our 2015 CSR & Sustainability Report.

In addition to the topics listed above, we have included in this report two other topics that are important. While stakeholders did not explicitly identify these other topics during the assessment process we believe that growth and investment in these two areas are central to our CSR and sustainability performance as well as to our evolution as an energy company of the future. These two additional topics are:

  • Renewable & Alternative Energy, and
  • R&D and Innovation.

Following are definitions for each of the topics important to our stakeholders, and brief explanations of how they link to our business priorities:

Maintaining the Fitness of Enbridge’s Systems and Leak Detection

How we ensure that our systems for energy distribution and delivery are sound and reliable. If we develop and operate strong and highly reliable systems, we can continue to execute on our strategic priorities, and reduce and avoid social and environmental risks and impacts.

Energy & Climate Change

How we manage our energy use and reduce our GHG and other emissions. Also, how we help our customers reduce their energy use through demand-side management (DSM) programs. If we invest the resources it will take to reduce our—and our customers’—energy use and resulting emissions, we will save costs and support the transition to a lower-carbon future.

Aboriginal & Native American Rights & Engagement

How we deal with Aboriginal and Native American rights and title issues and how we engage with Aboriginal and Native American communities on economic decision making and benefits. By properly recognizing and respecting Aboriginal rights and culture, and by including Aboriginal and Native American communities in planning and implementing our projects and operations, we reduce economic risk, improve social and environmental outcomes, and enhance our ability to execute on our strategic business priorities.

Human Health & Safety

How we protect people and ensure that we comply with all applicable safety policies, requirements and commitments. By doing everything we can do in this area, we live up to our Safety value and prevent incidents.

Emergency Preparedness & Response

How we prepare for and respond to emergencies created by operations such that we minimize impacts and ensure safety. By preparing for and responding to emergencies in the most efficient and effective way possible, we live up to our Safety value, and avoid social and environmental, impacts, costs and displacement.

Stakeholder Engagement

How we engage stakeholders who are affected by, or who can affect, our activities and operations. Also, how we collaborate with stakeholders to build long-term relationships, create shared value, reduce our environmental impact, improve safety and innovate for the future. If we engage stakeholders in ways that create value for them and for us, we improve our projects and our ability to execute on our strategic priorities.

Environment & Land Management

How we conserve biodiversity, and manage our land and water use. Also, how we manage our waste and emissions of ozone-depleting substances. By carefully managing our impact on the environment, we save costs and prevent environmental and social incidents, helping us to maintain our social license to operate.

Economic Impact & Benefits

How we economically impact various stakeholders through investment returns, taxes, capital and operational spending, salaries and community investments.  If our stakeholders are able to share the results of Enbridge’s financial strength, we are better able to maintain our social license to operate, and to execute on our strategic priorities.

Community Investment

How our community investments impact communities. If our community stakeholders are able to benefit from Enbridge’s financial strength and from collaborating with employees, we are better able to maintain our social license to operate, and improve our ability to execute on our strategic priorities.

Business Conduct & Ethics

How we prevent activities related to anti-corruption and bribery and live up to the commitments in our Statement on Business Conduct. By living up to our commitments, we live up to our core values of Integrity, Safety and Respect. We also maintain credibility and trust in the eyes of our stakeholders.

Also, how we respect and comply with permitting and licensing laws and manage the regulatory impacts on our business. By complying with the law, we live up to the commitments in our Statement on Business Conduct, reduce legal costs and improve our ability to execute on our strategic priorities.

Employee Relations: Talent Attraction, Retention, Development & Engagement

How we attract, retain, develop and engage skilled employees, and motivate them to remain engaged throughout their careers. Also, how we maintain a healthy workplace and ensure compliance with health and wellness policies and commitments.  Maintaining an engaged workforce is key to achieving our business objectives and fulfilling our social and environmental commitments.

Sustainable Supply Chain & Procurement

How we incorporate sustainability into our supply chain through our procurement processes. By incorporating sustainability into our supply chain, we take on the responsibility of positively impacting social and environmental issues, thereby improving our ability to execute on our strategic priorities.

Renewable & Alternative Energy

How we invest in energy sources that are not derived from hydrocarbons, and in the technologies that support them. By investing in these energy sources and technologies, we are preparing Enbridge for the opportunities that will come with a lower-carbon future.

Customer Relations

How we do business with our customers. If we satisfy our customers’ needs, and continually change our business to keep up with changing circumstances, we will stay in business.

R&D and Innovation

Our investments in the research and development (R&D) and innovative technologies that improve the fitness of our systems, our leak detection abilities and our damage prevention capabilities. Also, our investments in the R&D and innovative technologies—such as clean power and energy storage—that have the potential to support future business growth.