Our Risk and Safety Culture

It is fundamentally important for us to have a strong risk and safety culture—which we define as shared attitudes, values, norms, beliefs and practices with respect to risk, risk management and safety—that aligns with our core values. As the following examples illustrate, our “tone from the top” demonstrates this importance.

As part of our performance management system, we include risk management criteria that address not only that something was achieved, but how it was achieved. We also use scorecards that focus on metrics such as safety, operational reliability and employee development. And, our short- and long-term incentive programs include metrics for total recordable injury frequency (TRIF), safety observations, incident investigations, and health & safety training.

We provide training on risk and safety topics such as hazard management, life-saving rules, incident prevention and emergency preparedness and response.

We empower leaders to act quickly to enhance or modify any infrastructure, systems, or processes that pose safety violations; to champion the creation of best-in-class health and safety programs; to define and coach disciplined safety leadership behaviors, and; to recognize and clearly communicate the impact of health and safety issues on the business, its employees, profitability and reputation.

We are aligning our risk and safety culture with Canada’s National Energy Board (NEB) statement on safety culture, which states that a strong safety culture is one in which:

  • leaders demonstrate that safety is their overriding value and priority,
  • everyone is aware of known hazards while remaining vigilant to new threats,
  • every employee feels empowered and recognized for making safe decisions,
  • employees feel encouraged to report safety hazards, including instances where they have committed an error and introduced a threat themselves,
  • everyone, including the most junior employees, would not hesitate to take action in response to a safety concern without fear of disciplinary action or reprisal,
  • people work safely regardless of whether or not someone is watching, and
  • the organization is continually learning from its own and others’ experiences with the goal of advancing safety.

We also regularly assess our risk and safety cultures through employee surveys and other methods such that we can quickly identify and address strengths and weaknesses.